Meet GUIDE
Your ever-patient, never-gets-flustered customer service coach on call 24/7
Amazing service isn’t a fluke. Guide makes it repeatable.She keeps your team sharp with friendly nudges, real-life scenarios, and bite-sized lessons — no training room required.
Support reps don’t need more info. They need real-time reinforcement.
Guide gives your team the reps they need, from handling complaints to creating wow moments, all without pulling them off the floor. Here’s what Guide takes off your plate:
Delivers daily or weekly service refreshers right inside your workflow
Quizzes staff on policies, tone, and customer-first responses
Role-plays tough scenarios so your team knows how to respond
Tracks engagement so you know who’s leveling up (and who needs a boost)
What This Means for You:
A confident, consistent team that knows how to handle anything
Fewer escalations, better reviews, and happier customers
More productivity, training happens without slowing service down
No more wondering if the team "gets it", Guide makes sure they do
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